Ask The Experts About Online Advertising Trends

Jenny asks…
Why do my two analytics tools, incl. goog, report much lower referral rates than a newspaper where I advertise
I am helping a client track their web traffic, especially their online marketing efforts. To track, we are using our own internal tracking system (still in development) plus google analytics and an independent analytics service. The trends being registered on google analytics and the other analytics service are the same, although the numbers are, not surprisingly, slightly different. However, a vendor of the client, a newspaper, is claiming they have sent roughly 4,000 more hits than any of our sources indicate. My goal is to be both impartial and accurate, and naturally the newspaper wants to keep the account and is making the case that our numbers are way off, but the pressure is on to clearly explain why there could be such a discrepancy.
I am wondering why the newspapers numbers might be so high, what the differences in reporting might be, and how to explain all this to the client. I am also looking for good online resources about issues related to tracking online traffic.

admin answers:
I would think your server referral logs would be a simple way to gut-check the newspaper.
Also, remember there’s always a time lag between the user clicking the ad at the newspaper site, then all the background cookie-placing and link-forwarding happens before your site shows up on their screen, and from personal experience I can tell you there’s a VERY high droput rate there.
Example: I’m reading the news site, click the ad, new window opens but either hangs, or takes more than 10 sec’s to load… I’m gone. I kill the window and go about my life. But… The newspaper thinks they sent a click to the advertiser.
Check your contract language for how the clicks are measured, and if it’s a good media source anyway, consider what you can do to speed up the click -to-load times.
Check marketingsherpa.com they may have some back articles on this. Also I recommend wilsonweb.com
Good luck
Scott
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